Frequently Asked Questions
Getting ready for the move
Because we're a customer-centered Toronto moving company,
we take every precaution to handle your belongings as if they
are our own.
To make an informed decision and move with confidence, please browse through for our Frequently Asked Questions. Don't forget to read about our Moving Scam alert and The Energy Crew Difference.
Table of contents
- Will you charge the Harmonized Sales Tax (HST)?
- What are your office hours?
- How accurate are your estimates?
- What are your rates?
- Are there any minimum hours?
- Are there any additional charges or hidden fees?
- What should I do if I'm overcharged?
- Are your rates different at different times of the month?
- Do you use contractors or outsource your services?
- When your movers take constant breaks, am I charged for it?
- Do you have any non-profit, charitable, seniors or student discounts?
- Do you carry insurance?
- Do you provide help disassembling and reassembling furniture?
- What is your cancellation policy?
- What is your Claims Policy?
- What methods of payment do you accept?
- Are there any service fees on credit card transactions?
- How can I (we) limit the cost of the move
Will you charge the Harmonized Sales Tax (HST)?
Effective July 1, 2010 Energy Crew will start collecting the HST.
How will this affect my move?
Before July 1, 2010; customers using Energy Crew's moving services are only required to pay the GST (5%). Begining July 1, 2010 the HST, which combines the GST and the PST(8%), will be in effect all across the province of Ontario. This means that for every move performed on and after July 1, 2010 the tax will be 13%. This new single sales tax will affect almost all purchases of goods and services from businesses operating in the province of Ontario.
For more information about Ontario's new Harmonized Sales Tax (HST), please visit Ontario's Ministry of Revenue.
What are your office hours?
Our office hours are: Monday-Friday: 9:00 AM-5:00 PM; Saturday: 10:00 AM-4:00 PM; Sunday:10:00 AM-3:00 PM. Please visit our contact page for our office address.
How accurate are your estimates?
Providing a customer-centered moving service is our main focus. Our free moving estimates reflect our guiding principles of honesty and integrity.
The effectiveness of our estimations depends on the quality of our customer’s feedback. In fact, when the information you provide us is in sync with the reality on the ground, you can trust that the price you will pay is almost exactly the price you were quoted and that means that you will even pay less if your move takes less time.
Energy Crew makes an effort to provide careful estimates based on available information; however, construction projects, traffic, weather, or other events may still cause conditions to differ from the original estimate. To limit the cost of your move, we encourage you to enhance your level of preparedness by using our recommend packing tips.
What are your rates?
Our prices are made of a flexible first-hour fare and affordable rates by the half hour. Our first-hour fare gives you right to a friendly and professional moving crew, a moving truck when required, a basic liability valuation, blankets, dollies, ropes etc. In short, everything you need for a safe and successful move.
Are there any minimum hours?
After the first hour, there are no minimum hours.
Are there any additional charges or hidden fees?
No! We believe that our customers should know what they pay for early enough so that they can be confident they made an informed decision when opting for Energy Crew as their professional Toronto moving company.This belief is a crucial component of our success as a company.
All charges are listed in your confirmation email and on your copy of the bill of lading, which will be presented and fully explained to you at the beginning and again at the end of the move. Moves in Toronto normally include a first-hour fare, additional rates by the half hour, and GST only.
For local moves, charges begin when the movers arrive at your residence and continue through the loading of the truck, the drive to your new home and unloading in your new home. Long distance moves may include additional travel time and/or gas cost.
What should I do if I'm overcharged?
Energy Crew is committed to the highest level of integrity and honesty. If you believe you've been overcharged, please contact your booking agent immediately for an instant resolution of the issue.
Are your rates different at different times of the month?
Yes! We charge lower rates to customers willing to move before or after the end of the month and to those booking early enough (at least 2 weeks in advance).
Do you use contractors or outsource your services?
No! Energy Crew Moving & Transportation Inc. DOES NOT outsource its services to any agent or third party mover whatsoever. Anyone other than Energy Crew's employees and management who claims to represent or to be mandated by Energy Crew is committing an act of fraud. All offenders will be prosecuted in accordance with the law.
When your movers take constant breaks, am I charged for it?
Except when urgent, our professional movers have been trained to avoid taking breaks while on duty. If and when a break is needed, they’ve been trained to report it to the customer and deduct its duration from the final billed time.
Do you have any non-profit, charitable, seniors or student discounts?
Yes! In addition to our best prices; students, special-needs citizens, seniors and member of the Canadian Forces save 5% off of our regular first-hour fare. From time to time, we also provide additional promotions, please visit our promotions page or Call Us today and ask for any on-going rebates.
Do you carry insurance?
All fares include basic valuation coverage of goods (Limited Liability) in transit at a level of 60 cents per pound remuneration for lost or damaged goods at no additional cost. Enhanced coverage Charged at $50 for up to $50,000 of declared value (Deductible $50) is also available and must be contracted and paid for at least 15 days prior to the move. Please call for details. Read more about our Exemptions from Liability.
Do you provide help disassembling and reassembling furniture?
Yes! We recommend that you have any necessary manuals ready for complex furniture. Please note that reassembling your furniture will likely increase the total moving time.
What is your cancellation policy?
All cancellations must be submitted IN WRITTING to Energy Crew Moving & Transportation Inc. no later than 72 hours prior to the first pickup date. Be advised that once your move is booked, a space is reserved with a crew for your move and truck routes are determined consequently.
The policy is in place to compensate movers for losses as a result of such cancellations. The first hour cost of the move applies to all cancellations made within 72 hours of the first scheduled pickup date and there are no refunds on deposits or reservation charges for all reservations cancelled within 72 hours of the first scheduled pickup date.
What is your Damage Claims Policy?
All claims for loss or damage must be submitted to Energy Crew Moving & Transportation Inc.IN WRITING, no later than the statute of limitations prescribed on your bill of lading (BOL)/Moving Agreement. Notice of claim must include a detailed description of the claim, amount sought for each item, and proof of loss/damage/delay/overcharge, as well as copies of all relevant moving documents.
Please submit in writing to: info(a)energycrew.ca or fax them to (647) 477-1880
What methods of payment do you accept?
We accept all major methods of payment including Cash, Credit card (Visa, Master Card & American Express), Money Order, Certified Cheque, Corporate Cheque and our own rebate coupons. We do not accept personal cheques.
Are there any service fees on credit card transactions?
Yes! All credit card payments are subject to a 3% service fee. This fee helps us provide you the convenience and flexibility of using your credit card. We encourage you to use other types of payments to limit the cost of your move.
How can I limit the cost of my move?
You can save a lot of time and money by preparing for our arrival. We will provide all the labor necessary, but imagine how much you will save by bringing all your small items and light boxes down from the third floor to the driveway before the truck arrives!
Please note however, that we cannot be held liable for any damages to the goods you help move or for any injuries you may sustain. Only Energy Crew Moving and Transportation certified professionals are allowed to load or unload the truck itself.
Did not find the answer you were looking for? Please be sure to visit our customer care section for additional help or contact us today for more assistance.
